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DATA ANALYST
Security and Intelligence Services (India)
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Decipher client question and perform research to provide solution.
- Provide professional, timely and quality support to customer queries.
- Deliver on expected productivity and timeliness targets.
- Provide quality (accurate and defect free) response to the client questions (Doing right the first-time mindset).
- Red flag any area which can impact the BAU.
- Contribute towards process improvement through RCA.
- Contribute towards reducing client question through KB articles and identifying pattern of client questions.
- Take complete ownership of client question and liaise with multiple teams in order to resolve the client question
- Manage workflow of client questions independently.
- Proactively looking for areas to improve overall client experience.
- Proactively looking for procedure/ audit suggestions.
- Involve in Training, and Mentoring on processes and procedures
- Assist in on-going projects, and in any UAT being conducted by adhering to timeliness, accuracy and excellence.
- Be the advocate of the voice of customer and report key insights/trends.
- Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.
What we are looking for:
- Experience in public ownership person/company linking
- Good oral and written communication skills.
- Client first focus and mindset
- Demonstrated expertise in any of the datasets within public ownership person/company linking
- as a Subject Matter Expert
- Product knowledge of Capital IQ Capital IQ Pro.
- Critical thinking and problem solving.
- Responsible tasking.
- Proactive approach.
- Professional agility.
- Time Management.
- Team Player.
- Attention to detail.
- Have excellent interpersonal skills, in order to effectively communicate client concerns and product related issues with all our departments.
- Flexible to adapt to various work environments.
- Ability to work with multiple teams.
Basic Qualifications:
- Education - Graduate/postgraduate in finance/MBA
- Advance Proficiency of MS Excel
- Possessing expertise in a minimum of one technical skill, such as Power BI, SQL, Tableau, etc. Demonstrated track record of effectively utilizing this skill for tasks such as reporting or analysis.
Employment Type: Full Time, Permanent
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People are getting interviews at Security and Intelligence Services (India) through
People are getting interviews through
(based on 43 Security and Intelligence Services (India) interviews)
Walkin
Company Website
Job Portal
Referral
Campus Placement
26%
19%
16%
9%
9%
21% candidates got the interview through other sources.
High
Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.
What people at Security and Intelligence Services (India) are saying
Rating based on 1 Data Analyst
review
Anonymous · Business Intelligence & Analytics
in Hyderabad/Secunderabad
Likes
Good Work culture, Work balance , Flexibility to office
Dislikes
Everything seen to be good as of my knowledge
Read 1 reviewData Analyst salary at Security and Intelligence Services (India)
reported by
3
employees
with 6
years exp.
₹3.4
L/yr - ₹15.3
L/yr
38%
more
than the average Data Analyst Salary in India
View more details
What Security and Intelligence Services (India) employees are saying about work life
based on 1.3k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Security and Intelligence Services (India) Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Free Transport 
Team Outings 
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