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Operations Service Specialist
Security and Intelligence Services (India)
posted 8hr ago
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Job Description
About the Role:
OSTTRA India
The Role: Operations Analysis Specialist
The Team: MarkitSERV provides an end-to-end solution for post-trade transaction management of credit, interest rate, equity and foreign exchange derivatives. MarkitSERV also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets. MarkitSERV Operations provides operational day-to-day customer support for all services supported within the MarkitSERV suite of products. They are also responsible for the new client setup and new process adherence for the external Buy Side and Dealer communities. They work closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.
The Impact: Together , we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets.
What s in it for you: We are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within MarkitSERV s suite of products. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally.
Responsibilities:
- Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA s
- Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution
- Respond to client requests by providing detailed analysis and feedback
- Work closely with internal teams for system enhancements.
- Process reports (user list / Trade) as requested by clients
- Participate in internal / external training needs. Educate clients on upcoming changes.
- Other ad hoc projects as they arise
- Liaise with clients to set up trading permissions and registration of Master Confirmation Agreements (MCAs) on MarkitSERV platforms.
- Liaise with participants for rolling out MarkitSERV products which will enable them to trade and settle derivatives electronically eliminating the need of paper transactions for the majority of the trades.
- Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product.
- Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.
What We re Looking For:
Education and experience
- University graduate preferred
- Knowledge of OTC derivative products, Trade Confirmations, and Financial markets is a major plus
Commercial awareness
- Ability to work in fast paced environment with client orientation
Personal competencies
Personal impact
- Very strong customer service and problem-solving skills
- Focused on Operational Control and Data Security
- Flexible and able to adapt to change
- Able to work independently with minimal supervision
Communication
- Excellent interpersonal, written and verbal communication skills
Teamwork
- Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Saturday
Within city
Day Shift
Security and Intelligence Services (India) Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Free Transport 
Team Outings 
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