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Security and Intelligence Services (India)

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4.1

based on 1.3k Reviews

330 Security and Intelligence Services (India) Jobs

Senior Client Support Specialist

S&P Global Inc.

4.1

based on 1.3k Reviews

2-6 years

Hyderabad / Secunderabad

1 vacancy

Senior Client Support Specialist

Security and Intelligence Services (India)

posted 15hr ago

Job Role Insights

Flexible timing

Key skills for the job

AWS Analytical Chemistry GCP ITIL Financial Risk Management JSON

Job Description

Customer Operations Analyst Financial Risk Analytics, CRS

The Team: We are looking for self-driven individuals with great problem solving and analytical skills to fill a position in the Financial Risk Analytics Customer Success Managed Services group

The successful candidate will be responsible for running and providing day to day customer operations for our services, based on our suite of products

Client service experience is a key priority for the firm

Candidates must be passionate about delivering excellence and best-in-class customer satisfaction

The Impact: The Customer Operations team delivers the management and delivery of BAU risk analytics services for a global suite of customers on a 24/7 basis, working closely with the customer-facing consultants, providing service support, analysis continually look for solutions to reduce cost-of-service delivery through improving efficiencies

Whats In It For You

Evolving career with a global customer-oriented team delivering evolving risk analytics in Financial Services

Working with rapidly expanding customer base across North America, EMEA and Asia-Pacific

Deepening skillset for cloud technologies, in particular, AWS

Growing experience of distributed and scalable technology architecture

Expanding knowledge of Financial Risk Management solutions

Responsibilities

Running and monitoring client runs investigate to ensure they are within SLAs, troubleshooting errors and work with internal groups to provide resolution

Integration engineering activities, working closely with internal teams for system enhancements and performance analysis

Perform testing to ensure the product in UAT, pre-prod environment emulate the same design setup in the production environment as well

Management of operational data updates and service metrics for customer reporting

Identify and track system issues, partnering with technology teams to ensure delivery

What Were Looking For

Undergraduate or Masters degree in Computer Science or technology baseddiscipline preferred

Experience in cloud technology, ideally AWS, but GCP/Azure also valued, with experience with REST APIs/JSON/XML; Kubernetes experience valued

Experience with operational framework, control framework or production support, including ITIL, SOC/SOC2, etc Data analysis and Python scripting experience

Employment Type: Full Time, Permanent

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