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Security and Intelligence Services (India)

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4.1

based on 1.3k Reviews

333 Security and Intelligence Services (India) Jobs

Community Operations Manager

S&P Global Inc.

4.1

based on 1.3k Reviews

3-7 years

Gurgaon / Gurugram

1 vacancy

Community Operations Manager

Security and Intelligence Services (India)

posted 7d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Event Management Supply Chain Management Project Management Operations Automotive Engineering

+ 2 more

Job Description

Team: We are a hardworking, driven, and highly creative team that values each team members opinions and ideas. We inspire one another to achieve strong professional growth while setting high standards and delivering excellence. We keep our community users at the heart of everything we do, ensuring their needs and engagement drive our strategies and actions. Our team works closely and collaboratively, always striving for the best outcomes for both the community and the team.

Responsibilities and Impact: The Community Operations Manager plays a pivotal role in overseeing the operational infrastructure of our Community platform. This position is dedicated to ensuring seamless execution of processes, integration of technology, and data-driven decision-making. The focus is on optimizing community workflows, enhancing scalability, and aligning community initiatives with our broader business objectives.

Key Responsibilities

Operational Efficiency: Develop and refine workflows to optimize community engagement, event management, and content delivery within the Community platform. Identify and implement automation tools to streamline community processes, improving overall efficiency.
Technology Management: Manage and maintain the community platform, ensuring its functionality and scalability to meet community needs. Collaborate with IT and vendor teams to promptly address platform issues or implement necessary upgrades.
Data Analytics and Reporting: Track and analyze community KPIs such as member growth, engagement rates, retention, and ROI, utilizing analytics tools. Provide regular reports and insights to leadership to inform data-driven strategy adjustments.
Resource and Budget Management: Oversee the budget for community operations, ensuring that resources are allocated effectively to maximize impact. Evaluate and negotiate with vendors to optimize costs associated with community tools and services.
Cross-Functional Collaboration: Partner with marketing, product, and customer success teams to ensure that community initiatives align with organizational goals. Support program execution by ensuring operational readiness and effective resource allocation.
Enhance Customer Journey: Identify opportunities to improve and optimize the customer journey, providing actionable insights to enhance each stage. Create and maintain playbooks that ensure a seamless and impactful experience for community members, driving engagement and satisfaction.

What We are Looking For:-

Required Skills:

Bachelors degree in Marketing/Communication or relatable field.
5+ years of experience in overseeing the operational infrastructure of Community platform or similar.
Technical Proficiency: Expertise in community platforms, particularly Higher Logic, along with experience in CRM and analytics tools.
Analytical Skills: Strong ability to interpret data and provide actionable insights for community improvement.
Project Management: Excellent organizational skills with experience using project management tools.
Communication: Strong written and verbal communication skills to clearly articulate operational strategies.
Problem Solving: Proven ability to identify inefficiencies and propose scalable solutions.