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321 Security and Intelligence Services (India) Jobs
Lead Data Analyst
Security and Intelligence Services (India)
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
What s in it for you:
The Impact: This role will involve working with the manager on various initiatives related to the process, people, and projects within the team. This is a chance to work with a team of enthusiastic associates and contribute to achieving their goals. It gives you opportunities to ideate and implement automation projects, workflow management, for the respective processes. Accountability would be towards understanding and owning the business objectives ; being a role model for peer group; communicating with passion and enthusiasm, embracing change as a way of working; and leading by example when communicating new initiatives.
Responsibilities:
- Process KPI Maintenance for client queries ensuring TAT is met and quality responses are provided to the clients. Ensuring the key performance drivers of CQ timeliness and quality of responses are met consistently
- Ideate and execute Process improvement and Automation projects
- Managing client centric projects independently includes scoping the project, Problem Statement, implementation Roadmap, Communication ETAs, Monitoring progress
- Timely and crisp communication to Management and researchers about work in progress and challenges
- Collaborate with other Collection Teams, Data Management, and global teams to achieve organizational goals and promote diversity. If experience of these kind already there, it will be an added advantage
- Knowledge share, policy documentation, Quality control initiatives, Process review, Mentorship, and talent development
- Stay abreast of updated guidelines and policies
- General understanding of client support process, KPIs and other related metrics
- Involvement in policy formation, data extraction through SQL, trend analysis and brainstorming on systematically clean bad data to deliver quality data to clients
- Deliver predefined individual and team targets including delivering outcomes with quality and excellence.
- Escalating concerns on time and with correct line of communication
What We re Looking For:
- Pathfinder Expertise
- Proven History of meeting exceeding targets with high efficiency in current role
- Analytical mindset to find process efficiencies, improvement ideas along with implementation change management
- Expert understanding of guidelines policies in current role
- Soft skills like communication, stakeholder relationship, mentoring
- Prior experience in onboarding and setting up workflows
- Strong hands-on SQL Queries and Power BI platform
Basic Qualifications:
- Hands on understanding of the Pathfinder/Workflow logics
- Working exposure of CIQ CIQ Pro Platforms other offerings
- Excellent Written and Verbal Communication
- Advance level of understanding and executing SQL Queries
- Understanding of LEAN principles is a must if have driven Automation projects with quantifiable benefits, will be an advantage
- An inquisitive and investigative nature
- Comfortable to work in core night shift and early morning shifts only
Preferred Qualifications:
- Certification and hands-on experience in MS-office (Excel, Word, PowerPoint)
- Working knowledge of Excel Macro Data Visualization Tools
- Good understanding of the Capital IQ Platform, MI Platform Excel Plugins
Employment Type: Full Time, Permanent
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What people at Security and Intelligence Services (India) are saying
What Security and Intelligence Services (India) employees are saying about work life
based on 1.3k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Security and Intelligence Services (India) Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Free Transport 
Team Outings 
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