Centre Head - Hubli

Job Description:

Job Purpose: The Person in this Position is a first point of Contact in the Hospital, so he has to welcome the customer(s) with a warm smile and thoroughly enquire, guide regarding the facilities available, delegate the customers to either PCC/PRO/TPA/AO as required.

Primary Responsibilities:

• Articulate the organization's vision to staff, patients and the community.
• Serve as a liaison among governing boards, medical staffs, Department managers, Doctor and visiting consultants and oversee Projects, Medical operations and Corporate Governance of the hospitals.
• Manage the team that runs each major function of the hospital to the highest professional standards
• Practical Financial acumen in managing budgets,
• Understand financial reports (at least P&L statement). Demonstrate ability to link financial targets to operational goals, plan and execute operational changes in the organization.
• Deep passion for customer wellbeing, coupled with a driving motivation to solve their problems and continually improve their experience.
• Attract high quality employees and provide them a supportive work environment. Develop the direct and indirect reportees of the Centre Head by conducting formal and informal assessment of their performance and providing feedback for improvement. The Centre Head will also provide access to training and coaching for employees.
• Work closely with the corporate team to develop and implement short and long-term strategic plans in accordance with the hospitals mission, vision, and philosophy.
• Oversees design, marketing, promotion, delivery and quality of programs, products and services
• Provide overall operational oversight; lead weekly and monthly operation reviews with groups core management team.
• Establishes and maintains communications and relations with the Medical Staff and supports development of business ventures with them, individually and collectively, that promote cooperation and coordinated effort in accomplishing mutual goals
• Encourage ownership of goals and initiatives and encourage active participation in decision making.
• To provide leadership in coordination and implementation of medical and administrative policies, ensure changes to policies and protocols are clearly communicated to the concerned employees, doctors or any other concerned ones and the new policies & protocols are followed.
• Provide strategic leadership to Department Heads and officers. Establish a culture of open communication, accountability, and timely decision-making.
• Create a culture of continuous improvement across the organization by establishing a clear set of operational metrics and targets for each critical business process within the company
• Facilitate and promote process improvement to ensure customer satisfaction.

Experience: at least one of the below
i. Experience of leading a 50 to 100 bedded hospital at least for 24 months.
ii. Experience leading one or more departments of a 50+ bedded hospital in an operational role for at least 24 months
iii. Experience managing a team of 30+ employees in the health sector (Diagnostic Centers, ambulance services, Pharma, Health insurance, health department of govt etc) for at least 36 months. Experience interacting with doctors is required

Skills:
i. Ability for clear and specific communication in different context either by Phone, email, meeting, video conference.
ii. Knowledge of Local Language is very necessary along with good written communication in English.
iii. show adaptability,
iv. Understand the requirement & mould oneself accordingly.

Preferred candidate profile

1. Knowledge of local languages.

2. Knowledge of office processes, procedures, and technology (Including Computer skill).

3. Experience in supervising, project and team activities. Ability to read and interpret accounting and financial reports.

4. localites candidates given priority

5. MHA (Master in Hospital Administration)/BAMS/BHMS/ MBA in HealthCare

6. Capable to handle all hospital administrative functions.

7. Immediate joiner.