Sr Cloud Reliability Engineer | Cloud Operations Support

Greetings from Searce!

Position - Sr Cloud Reliability Engineer (SRE) for Cloud Managed Services Team. 
Location - Mumbai/Pune/Hyderabad Exp - 5+

Overview about the role.

As a Site Reliability Engineer (SRE) in the Cloud Managed Services team at Searce, you play a pivotal role in ensuring the reliability, scalability, and performance of our cloud-based infrastructure. You'll be at the forefront of managing and optimizing cloud services to deliver high-quality and resilient solutions.

Key Responsibilities:
Responsibilities:

1. Lead and manage the Cloud Reliability teams to provide strong Managed Services support to end-customers.
2. Isolate, troubleshoot and resolve issues reported by CMS clients in their cloud environment.
3. Drive the communication with the customer providing details about the issue, current steps, next plan of action, ETA.
4. Gather client's requirements related to use of specific cloud services and provide assistance in setting them up and resolving issues.
5. Create SOPs and knowledge articles for use by the L1 teams to resolve common issues.
6. Identify recurring issues, perform root cause analysis and propose/implement preventive actions.
7. Follow change management procedure to identify, record and implement changes.
8. Plan and deploy OS, security patches in Windows/Linux environment and upgrade k8s clusters.
9. Identify the recurring manual activities and contribute to automation.
10. Provide technical guidance and educate team members on development and operations. Monitor metrics and develop ways to improve.
11. System troubleshooting and problem-solving across platform and application domains.
12. Ability to use a wide variety of open-source technologies and cloud services.
13. Build, maintain, and monitor configuration standards.
14. Ensuring critical system security through using best-in-class cloud security solutions.

Qualifications:

• 5+ years of experience in a similar role
• Bachelor's degree or the equivalent combination of education and experience.
• Strong organizational and communication skills
• Strong ability to multitask
• Comfort working with multiple groups within business

Why Searce?

Joining Searce's Cloud Managed Services team means being part of a dynamic and collaborative environment where innovation and reliability are at the core. As an SRE, you'll have the opportunity to work with cutting-edge technologies and contribute to the success of cloud-based solutions for our clients.