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Scrut Automation

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2.3

based on 19 Reviews

13 Scrut Automation Jobs

Customer Success Manager - APAC

Scrut Automation

2.3

based on 19 Reviews

2-4 years

Bangalore / Bengaluru

1 vacancy

Customer Success Manager - APAC

Scrut Automation

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Social Work Automation Testing Information Security Key Account Management Compliance

+ 4 more

Job Description

Business/ Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automations Customer Success team is to transform our customers compliance journey.

Responsibilities

Own Customer Life Cycle & Account Management - from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency

Onboard customers with Integration support and drive adoption of the product

Represent the voice of the customer and influence the product development roadmap

Empathise with every aspect of the customer experience, putting customers needs first

Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk

Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability

Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR)

Requirements

Bachelors degree in Business, Operations Management or a related field.

Have 2-4 years of experience in Customer Success or Account Management at a SaaS company

Have experience in the cybersecurity or compliance industry

Have clear and thoughtful communication skills, with a strong critical thinking ability

Problem-solving ability and customer-centric outlook

Be comfortable with talking through technical concepts with a technical audience

Have a keen ability to multitask

Have an outstanding work ethic and know when/how to ask for help when you need it

Why should this job excite you?

Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India

A high-performing action-oriented team

Immense exposure to the founders and the leadership

Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas

The competitive compensation package, benefits, and employee-friendly work culture

Employment Type: Full Time, Permanent

Read full job description

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What people at Scrut Automation are saying

3.0

Rating based on 1 Customer Success Manager review

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

It's a good sector to work in. Good amount of growth and development.

Skill development - Good

Dislikes

Management doesn't care about employees and push their limits. There's no set KRAs. Everyone is doing everything. Don't meet commitments. Bootlickers in the office become Team lead, who have no spine of their own.