Application Support Engineer

• Deliver high-quality support services to ensure the smooth operation of live applications
  
• Investigate and resolve issues promptly, with minimal impact on users
  
• Implement working practices to support iterative/agile development and/or cloud-based applications
  
• Monitor application performance and identify areas for improvement
  
• Provide guidance and training to users on new software releases and updated features
  
• Devise permanent or temporary corrections and workarounds for faults and errors
  
• Adhere to established safety, security, and quality standards
  
• Capture user feedback to inform future application development
  
• Implement general or site-specific modifications as required
  
• Update documentation to reflect changes and enhancements
  
• Maintain application data accuracy and integrity

Technical Skills

• Strong understanding of software applications and their maintenance
  
• Experience with application management software and tools (e.g. monitoring, logging, incident management)
  
• Familiarity with agile development methodologies and cloud-based technologies
  
• Excellent problem-solving skills and ability to troubleshoot complex issues
  
• Strong communication and interpersonal skills to work effectively with developers, users, and other stakeholders
  
• Ability to analyze data and identify trends to inform application improvement
  
• Knowledge of quality standards (e.g. ISO, Agile) and experience with testing methodologies

Required Certificates

• SFIA-3 certification or equivalent
  
• Minimum 2 years experience in an application support role
  
• Strong analytical and problem-solving skills
  
• Excellent communication and interpersonal skills
  
• Ability to work independently and as part of a team
  
• Strong attention to detail and ability to maintain accurate records
  
• Familiarity with ITIL principles (optional but desirable)

Nice to have