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534 Schneider Electric Jobs
Senior Manager - Service
7-10 years
Bangalore / Bengaluru
1 vacancy
Senior Manager - Service
Schneider Electric
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Basic Qualification:
1.Diploma /Degree holder with 8-10 years in troubleshooting in IBMS and Security
products(BMS, ACS, CCTV, FAS, PA, Vesda ,WLD).
2. Good communication and interpersonal skills.
3. Experience in IBMS Service/Operation Team management.
Good Knowledge in computer operation, expert knowledge in Microsoft Office (Word, Excel PPT).
Good communications skills.
Complete Knowledge about HVAC systems, and IBMS systems, including complete Energy Management systems Power Scada.
Understand the basics of Electrical Panels, Power supply, Controllers, Sensors, and actuators.
products(BMS, ACS, CCTV, FAS, PA, Vesda ,WLD).
2. Good communication and interpersonal skills.
3. Experience in IBMS Service/Operation Team management.
Good Knowledge in computer operation, expert knowledge in Microsoft Office (Word, Excel PPT).
Good communications skills.
Complete Knowledge about HVAC systems, and IBMS systems, including complete Energy Management systems Power Scada.
Understand the basics of Electrical Panels, Power supply, Controllers, Sensors, and actuators.
Data Center management experience will have an added advantages.
Roles Responsibility-
1. Complaint management - Handling customer complaints within the agreed SLA and maintaining records :
Troubleshooting in IBMS and Security systems, BMS System. Necessary follow-ups with stakeholders to close the
complaints. Maintaining necessary records or reports.
2. Planning and Ensuring Preventive maintenance visits in coordination with customers to minimize the breakdowns.
3. Building Customer Relationships:
Interact with customer in regular intervals, understand their needs and address problems / issues within agreed SLA ,
acting as a trusted technical partner to the customer in order to total customer satisfaction.
Ensure to deliver all the service deliverables within the agreed SLA with customers.
Ensure Zero Escalation from the Client side.
4. Reach objectives in terms of contract retention, billable hours, productivity, process compliance, and margin
5. Organize and lead frequent meetings with the Team members
focusing on performance metrics, customer satisfaction, profitability and process compliance..
6. Enhance customer satisfaction by identifying system upgrade opportunities, spot service needs, maintenance
contract additions, and other sales leads, individually and with his/her assigned team.
Monitor financial performance on a monthly basis and review available to spend versus actuals for different
contracts. Continuously improve service operational metrics.
Assist in the development and training of other team members
7. Project Execution Control:
Closely monitoring and co-ordination with client and vendor for smooth and timely execution of
Service projects. Maintaining records for Revenue generation. Cash flow control management for a healthy DSO.
8. Generation of leads presales support for third-party AMC sales and retrofit jobs business.
Training of team members develop successors with a period od of 2 years.
Ensure that Schneider meets contractual requirements and exceeds customer expectations.
Ensure 100% compliance with HSE Quality process.
Follow the Schneider Client s Code of Conduct and policies
9 . Experience confidence is essential for driving the Overall Business Excellence (Booking, Billing, Collection, DSO, PnL etc) for the team. Knowledge of Business Service Excellence is very much essential.
Basic Qualification:
1.Diploma /Degree holder with 8-10 years in troubleshooting in IBMS and Security products
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Service Manager roles with real interview advice
Top Schneider Electric Senior Service Manager Interview Questions
Q1. What is calibration? What will you do if instrument is out of calibration?
asked in
Assistant Manager interview
Q2. What will you do if you have to perform testing on site on pole?
asked in
Assistant Manager interview
Q3. 1) What happens when two positively charged material is placed together?
asked in
Team Lead interview
What people at Schneider Electric are saying
Senior Service Manager salary at Schneider Electric
reported by
2
employees
with 14-18
years exp.
₹17.6
L/yr - ₹22.4
L/yr
42%
more
than the average Senior Service Manager Salary in India
View more details
What Schneider Electric employees are saying about work life
based on 3.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Schneider Electric Benefits
View more benefits
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Schneider Electric Bangalore / Bengaluru Office Location
Bengaluru Office
401-403, Prestige Meridian-1, Near-City Bank, Mahatma Gandhi Road
Bengaluru
Karnataka 560001
Karnataka 560001
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