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459 Schneider Electric Jobs
Expert Technical Support
10-12 years
Bangalore / Bengaluru
1 vacancy
Expert Technical Support
Schneider Electric
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Expert Technical Support
Behavioural requisites:
You are enthusiastic customer-oriented person with strong technical and application knowledge in the switching & protection devices
Your ability to analyse, diagnose and decide on customer queries and customer issues is very much appreciated
Ability to work and collaborate with cross-functional and cross-cultural team in the global field.
Essential to be an effective team player in bringing resolution to the customer issues and report the voice of the customer to the respective product management team systematically.
Language fluency (English) and Proficient in imparting trainings to both internal and external customers
Appetite on learning digital evolution in the market
Technical and domain knowledge requisites:
1. Strong product knowledge on Contactor / Tesys Offer
2. Good understanding on governing IEC standard including IEC 60947 series
3. Experienced to work on CRM customer relationship management platform with clear customer centric and KPI driven mindset
4. Good decision-making ability in providing answers to both internal and external customers which is key for business success
5. Good knowledge on root causes analysis using 8D methodology and tools like 5W, fish-bone analysis etc.
6. Excellent technical report writing skills for customer issues
7. Good understanding on breaker installation rules related to both electrical & mechanical
8. Good understanding on Trip unit functionality and settings using commissioning tools
9. Good understanding on product selection based on application, technical characteristics etc.
10. Strong trouble shooting knowledge - able to collect the data, diagnose and detect the problem from customer installation, working data and able to retrieve the data from respective trip units using existing diagnostic platforms
11. Willingness to conduct the site analysis for trouble shooting
12. Expected to make clear presentation and effective communication to both internal and external customers
Academic and professional experience requisites:
B-Tech in Electrical & Electronics engineering with min. of 10 years of experience (or)
M-Tech in Electrical & Electronic engineering specialization with min. of 8 years of experience
Experience in product development and /or advance level technical support is added advantage
Certification on Six sigma (green belt) is added advantage
Expert Techincal Support
Behavioural requisites:
You are enthusiastic customer-oriented person with strong technical and application knowledge in the switching & protection devices
Your ability to analyse,
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
Schneider Electric Benefits
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Schneider Electric Bangalore / Bengaluru Office Location
Bengaluru Office
401-403, Prestige Meridian-1, Near-City Bank, Mahatma Gandhi Road
Bengaluru
Karnataka 560001
Karnataka 560001
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