Upload Button Icon Add office photos

Schneider Electric

Compare button icon Compare button icon Compare
filter salaries All Filters

510 Schneider Electric Jobs

Senior Manager - Service

7-10 years

Bangalore / Bengaluru

1 vacancy

Senior Manager - Service

Schneider Electric

posted 19hr ago

Job Role Insights

Flexible timing

Job Description

Basic Qualification:
1.Diploma /Degree holder with 8-10 years in troubleshooting in IBMS and Security
products(BMS, ACS, CCTV, FAS, PA, Vesda ,WLD).
2. Good communication and interpersonal skills.
3. Experience in IBMS Service/Operation Team management.
Good Knowledge in computer operation, expert knowledge in Microsoft Office (Word, Excel PPT).
Good communications skills.
Complete Knowledge about HVAC systems, and IBMS systems, including complete Energy Management systems Power Scada.
Understand the basics of Electrical Panels, Power supply, Controllers, Sensors, and actuators.
Data Center management experience will have an added advantages.
Roles Responsibility-
1. Complaint management - Handling customer complaints within the agreed SLA and maintaining records :
Troubleshooting in IBMS and Security systems, BMS System. Necessary follow-ups with stakeholders to close the
complaints. Maintaining necessary records or reports.
2. Planning and Ensuring Preventive maintenance visits in coordination with customers to minimize the breakdowns.
3. Building Customer Relationships:
Interact with customer in regular intervals, understand their needs and address problems / issues within agreed SLA ,
acting as a trusted technical partner to the customer in order to total customer satisfaction.
Ensure to deliver all the service deliverables within the agreed SLA with customers.
Ensure Zero Escalation from the Client side.
4. Reach objectives in terms of contract retention, billable hours, productivity, process compliance, and margin
5. Organize and lead frequent meetings with the Team members
focusing on performance metrics, customer satisfaction, profitability and process compliance..
6. Enhance customer satisfaction by identifying system upgrade opportunities, spot service needs, maintenance
contract additions, and other sales leads, individually and with his/her assigned team.
Monitor financial performance on a monthly basis and review available to spend versus actuals for different
contracts. Continuously improve service operational metrics.
Assist in the development and training of other team members
7. Project Execution Control:
Closely monitoring and co-ordination with client and vendor for smooth and timely execution of
Service projects. Maintaining records for Revenue generation. Cash flow control management for a healthy DSO.
8. Generation of leads presales support for third-party AMC sales and retrofit jobs business.
Training of team members develop successors with a period od of 2 years.
Ensure that Schneider meets contractual requirements and exceeds customer expectations.
Ensure 100% compliance with HSE Quality process.
Follow the Schneider Client s Code of Conduct and policies
9 . Experience confidence is essential for driving the Overall Business Excellence (Booking, Billing, Collection, DSO, PnL etc) for the team. Knowledge of Business Service Excellence is very much essential.
Basic Qualification:
1.Diploma /Degree holder with 8-10 years in troubleshooting in IBMS and Security products

Employment Type: Full Time, Permanent

Read full job description

Prepare for Senior Service Manager roles with real interview advice

Top Schneider Electric Senior Service Manager Interview Questions

Q1. What is calibration? What will you do if instrument is out of calibration?
Q2. What will you do if you have to perform testing on site on pole?
Q3. 1) What happens when two positively charged material is placed together?
View all 212 questions

What people at Schneider Electric are saying

Senior Service Manager salary at Schneider Electric

reported by 2 employees with 14-18 years exp.
₹17.6 L/yr - ₹22.4 L/yr
42% more than the average Senior Service Manager Salary in India
View more details

What Schneider Electric employees are saying about work life

based on 3.8k employees
71%
48%
41%
95%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Schneider Electric Benefits

Job Training
Health Insurance
Free Transport
Soft Skill Training
Cafeteria
Free Food +6 more
View more benefits

Compare Schneider Electric with

Siemens

4.1
Compare

ABB

4.1
Compare

Honeywell Automation

3.8
Compare

Emerson Electric Co.

4.1
Compare

Eaton

3.9
Compare

Legrand

3.7
Compare

Rockwell Automation

3.7
Compare

Johnson Controls

3.5
Compare

Bosch

4.2
Compare

Wipro PARI

3.4
Compare

Addverb Technologies

3.9
Compare

Titan Engineering & Automation

4.0
Compare

Falcon Autotech

3.9
Compare

Technosoft Engineering Projects Limited

4.0
Compare

Festo

3.9
Compare

TMEIC

3.8
Compare

Cotmac Electronics

3.8
Compare

Marine Electricals

3.7
Compare

Utthunga Technologies

3.3
Compare

Siemens PLM Software

4.2
Compare

Similar Jobs for you

Senior Service Manager at Schneider Electric India Pvt. Ltd.

Pune

8-10 Yrs

₹ 19-20 LPA

Business Development at Schneider Electric India Pvt. Ltd.

Mumbai

10-12 Yrs

₹ 19-21 LPA

Manager/Senior Manager at Vaishnavi Properties

Bangalore / Bengaluru

10-15 Yrs

₹ 13-18 LPA

Senior Engineer at Renew LLC

Jamnagar, Ahmedabad + 3

6-10 Yrs

₹ 18-23 LPA

Senior Telecom Engineer at McDermott International, Ltd

Chennai

8-15 Yrs

₹ 10-17 LPA

Project Manager at Johnson Controls

Gurgaon / Gurugram

9-15 Yrs

₹ 11-17 LPA

Service Manager at Siemens Limited

Pune

7-12 Yrs

₹ 15-17 LPA

Senior Associate at Pricewaterhouse Coopers Private Limited

Bangalore / Bengaluru

2-6 Yrs

₹ 15-20 LPA

Human Resource Service Delivery Associate at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

10-14 Yrs

₹ 12-16 LPA

Senior Treasurer at Technip Energies

Noida

10-13 Yrs

₹ 18-22 LPA

Schneider Electric Bangalore / Bengaluru Office Location

View all
Bengaluru Office
401-403, Prestige Meridian-1, Near-City Bank, Mahatma Gandhi Road Bengaluru
Karnataka 560001

Senior Manager - Service

7-10 Yrs

Bangalore / Bengaluru

19hr ago·via naukri.com

Inside Sales Executive

3-7 Yrs

₹ 7 - 15L/yr

Mohali

18hr ago·via naukri.com

DGM - Technical Leader - ED & EH

7-12 Yrs

Chennai

19hr ago·via naukri.com

DGM Sales Govt

5-9 Yrs

Gurgaon / Gurugram

19hr ago·via naukri.com

DGM - Solution Architect . (Cloud & Service Provider Segment)

9-13 Yrs

Mumbai

19hr ago·via naukri.com

DGM- Panel Builder

5-9 Yrs

Pune

19hr ago·via naukri.com

Deputy General Manager - Data Center -NS

12-14 Yrs

Mumbai

19hr ago·via naukri.com

Senior Manager - Service

8-10 Yrs

Pune

19hr ago·via naukri.com

Sr Manager Sales - Panel Builder

4-8 Yrs

Gurgaon / Gurugram

19hr ago·via naukri.com

Lead, Full Stack Engineer

8-10 Yrs

Bangalore / Bengaluru

19hr ago·via naukri.com
write
Share an Interview