Back Office - Service Team Member - Existing Installation

Role & responsibilities

Key Activities within the EI (Existing Installation) Stream include:

• Support the EI team in tracking and resolving Process deviations.
• Training and User Support.
• Tracking and monitoring service contracts, leads and opportunities, along with various daily & monthly process performance monitoring indicators.
• Provide relevant dashboards and MIS to the Branch and Head office teams.
• Coordinate with customers to obtain order related documents.
• Perform documentation, completeness, and compliance checks of the service contracts and orders received from the customer.
• Support on all EI service contracts and Order management.
• Review and analysis the contracts to identify the potential risk.
• Collaborate with legal and finance team to resolve EI contracts related concerns and issues.

Preferred candidate profile

Education:

• Graduate Degree or equivalent

Language skills:

• Good command of English (both written and verbal)
• Local Language proficiency is a bonus

Knowledge and experience (0-2 years):

• Experience in executing, managing, and improving processes of the respective Ex Functional Service stream.
• Experience in working as part of a team.
• Experience in Existing Installation/Portfolio support functions in an Engineering company; Experience in Shared Service setting is preferable.
• Analytical, conceptual, proactive, solution oriented
• Service-minded with hands-on mentality
• Enterprise Service Management - ESM tool knowledge is a plus
• A strong working knowledge of Excel is a must; PowerPoint is a bonus
• SAP working experience is a plus
• Good communication skills