Customer Engineer/ Sr. Customer Engineer/ Team Lead

The Customer Engineer creates operational added value through the performance of maintenance, repairs and small modernizations on customers equipment in an efficient, effective and professional manner in order to provide outstanding customer service following the safety rules.

Key responsibilities include:

• Take responsibility for the assigned service route and organize his time to complete the assigned visits and the specific tasks within each visit in order to maximize the safety and reliability of the equipment.
• Respond to all call backs that are assigned in a timely manner and be available for call back coverage during regular work hours, nights, weekends and holidays.
• Perform all service, repairs and small modernizations according to the Schindler standards, including safety policies.
• Keep the customer informed regarding the condition of his equipment, preventive and corrective repairs and discretionary repairs or modernizations.
• Complete all required data inputs in a diligent and honest fashion; these include time reporting, parts usage, call back reporting, maintenance performance and repair and modernization work reports in Field Link.

Desired experience as Technician in E&E industry for at least four years (ITI) and two years for Diploma holder.