Regional Service Manager

The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.

Should have the ability to develop and maintain strong, positive relationships with customers.

Eligibility criteria

Post: Regional/Area Service Manager (state of Karnataka, Telangana, and Andhra Pradesh)

Location: Hyderabad / Bangalore

Salary: 8-12 L PA

Qualification: B. E. / Diploma in Electronics or Biomedical engineering with 610 Years’ experience in repairs of medical equipment like Ventilator, Monitors, ECG, ICU products.

Responsibilities:

• Defining and managing service level agreements with customers
• Directing service tasks, monitoring the progress of current projects/installation, and managing service team members to ensure the team's objectives.
• Handling customer complaints.
• Ensuring the sub-ordinate addressing the problem/complaints and providing of solution to customers.
• Maintaining strong relationships with customers, Service dealers.
• Assigning tasks to Engineers, service dealer throughout each workday that are based on CRM, Manpower availability and customer priority
• Auditing work and customer service to ensure the company's high standards, efficiency, and servicing goals to meet.
• Helping to train new engineers in company procedures, handling on product knowledge incl. Technical and applications.
• Excellent leadership, communication, and customer service skills.
• Computer literacy, good organizational skills and Strong creative thinking and problem-solving skills.
• Service revenue & collection.
• The ability to work under pressure and handle stress.