Customer Service Officer - Off Role

We are looking to hire a Customer Service Officer to bring in excellence in service in Salem - Tamil Nadu. Candidate needs to be service oriented, excellent communicator and able to handle customer inquiries accurately, promptly and within TAT.

Roles and Responsibilities

• Maintains a positive, professional demeanour and supports an environment that values uncompromising excellence in service.
• Promptly answers customer inquiries in a manner that exhibits quality service.
• Brings a service orientation that supports the field sales force in meeting their obligations to their clients
• Maintains an updated knowledge of SBIMF Products and develops an understanding of how market forces affect the funds. 
• Maintains a current knowledge of policies and procedures as per SEBI Guidelines.
• Demonstrates the ability to clearly communicate policies, procedures and product features to Customers.
• Handling Walk in investor queries & coordinating with R&T for resolution.
• Maintaining MIS - Daily, weekly and Monthly sales MIS. Publish campaign MIS
• Accepting applications of Purchase, Redemption, Switch, Special Products & Requests.
• Reporting Liquid & High Value transactions. Preparing Daily MIS, Monthly report, Time Stamping Register & DTR, processing KYC.
• Sighting credits in bank for the transactions reported.
• Ensuring the proper cut off times as per SEBI rules.