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91 SBI Cards & Payment Services Jobs
Senior Executive - Customer Services, Non-T1 Service
3-8 years
Gurgaon / Gurugram
1 vacancy
Senior Executive - Customer Services, Non-T1 Service
SBI Cards & Payment Services
posted 4hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning development framework
- Provide servicing to customers ensuring optimum service levels to enhance customer experience
- Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures
- Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations
- Ensure maintenance of TAT of resolution across sub-processes
- Ensure process documentation and compliance adherence
- FRT(First Response Time) Rate
- Real time resolution rate
- Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation
- Process Improvement through RPA
- Schedule adherence
- AHT Productivity
- Process Adherence as per MOU
- Stakeholder Management
- Problem Solving
- Process Orientation
- Detail Orientation
Employment Type: Full Time, Permanent
Read full job descriptionSBI Cards & Payment Services Interview Questions & Tips
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What people at SBI Cards & Payment Services are saying
Rating based on 11 Senior Customer Service Executive
reviews
Anonymous · Customer Success, Service & Operations
in Gurgaon / Gurugram
it was awesome
- Salary - Good
salary increment
Senior Customer Service Executive salary at SBI Cards & Payment Services
What SBI Cards & Payment Services employees are saying about work life
SBI Cards & Payment Services Benefits
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