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93 SBI Cards & Payment Services Jobs
Associate - Falcon
0-5 years
₹ 3.05 - 3.36L/yr (AmbitionBox estimate)
Chennai
1 vacancy
Associate - Falcon
SBI Cards & Payment Services
posted 13hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Analyze applications/transactions for patterns to unearth frauds & make decisions / judgements to approve/decline the applications or block / unblock cards
- Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards
- Report/Share Fraud Modus Operandi observed with the analytics team & management for early detection & prevention of frauds through appropriate rule coding
- Ensure adherence to regulatory compliance on KYC and transaction monitoring
- Fraud awareness to customers to safeguard them against potential fraud threats
- Action suspected fraud alerts while delivering the best levels of customer experience
- Ensure application and transaction fraud alert decisioning for low/ medium risk cases
- Ensure adherence to process SOPs & customer contact policies
- Productivity (No. of cases decisioned in a day) as per MOU
- Fraud Decisioning Accuracy
- Fraud Catch Rate
- False Positive Rate
- Fraud trends highlighted and process improvement opportunities suggested
- Process Adherence as per MOU
- Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI
- Experience of documenting case facts
- Analytical Ability and Problem Solving
- Decisiveness
- Listening skills
- Process Orientation
Employment Type: Full Time, Permanent
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What people at SBI Cards & Payment Services are saying
Rating based on 46 Associate
reviews
Anonymous · Customer Success, Service & Operations
in New Delhi
Work culture work balance security
- Salary - Excellent
Sometime management not resolved problem
Associate salary at SBI Cards & Payment Services
What SBI Cards & Payment Services employees are saying about work life
SBI Cards & Payment Services Benefits
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