Associate - KYC

Decisioning of KYC Renewal/addon/address change/PAN cases
Review and decision KYC documents of the customers (emails/physical documents/internal/ KROC/Digilocker deduplication /CKYC downloads) as per the pre-defined policy/ guidelines & SOPs :
- Strict adherence to the regulations/policy defined for KYC documents ( Officially valid documents -OVDs)
- Address/resolve customer queries on KYC for incoming emails /Invalid or negative document cases
- Review address changes into major /minor as per policy process defined
- Ensure accurate updation of the decisioning files/system for the final decisions on the cases
- Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same
- Ensure prioritization and closure of urgent customer/internal stakeholders emails

Maintain /track process specific responsibilities assigned for any new changes in policies/systems/processes

Review the process and proactively identify the gaps & highlight the same for changes - including communication templates/customer concerns /RCAs

• Measures of Success (Define the Outcomes expected of the role): 100% achievement of the benchmark for productivity, accuracy & TAT: Weightage 80%, Identify/implement opportunities for process improvement -Weightage 20%.
• Skills Sets Required: Good written and oral communication skills, Basic knowledge of key aspects related to KYC - document types acceptability norms etc
• Must have Qualification: Graduate in any discipline, Good Knowledge of MS office
• Over All experience in role: 1 year + preferred (Preferably from the service industry: Credit Cards , BPO , Banks, NBFCs, Telecom, Insurance)