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4.2

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

Top Rated Internet/Product Company - 2024

301 SAP Jobs

IT Technology Services Specialist

SAP India Pvt.Ltd

4.2

based on 1.7k Reviews

6-11 years

Bangalore / Bengaluru

1 vacancy

IT Technology Services Specialist

SAP

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Information Technology Linux Administration Incident Management Problem Management SyBase

+ 3 more

Job Description

Service Delivery Specialist (SDS) plays a pivotal role within the SAP ECS - Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers investments in SAP Enterprise Cloud Services. Operating as the primary point of contact for the TSMs with the delivery organization, SDS is tasked with keeping track of the activities processed by the delivery teams, ensuring activity plans are created together with the TSMs and CDMs and addressing the technical delivery challenges throughout the customer lifecycle. This role also involves collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services.

SDS acts as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle.
Possess a comprehensive understanding of the customers business, goals, and challenges to offer innovative solutions and recommendations.
Serve as an escalation point for technical issues related to the EOS customer landscape.
SDS acts as the primary contact from the EOS delivery teams in the different service areas - Service Request Fulfilment, Incident Management, Event Management and Problem Management.
Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc.
Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines.
Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred).
Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.
Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.
Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery.
Collaborate with Product Development and support for roadmap, feature and bug fixes.
Proficient in analytical and solution-oriented thinking.
Excellent written and verbal communication skills in English.

What you bring:

Bachelors degree or higher in Computer Science, Engineering, or Information Management
6+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
Advanced technical background in Linux-based server operating systems
Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill

Employment Type: Full Time, Permanent

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