IT Architecture Senior Specialist

We help the world run better

What you`ll do:

You are part of the Tools Operation Control Center (TOCC) which is the central team at SAP Enterprise Cloud Services (ECS) to address, communicate and coordinate operational issues (availability, performance, synchronization) of SAP internal tools / systems in use by ECS.

In the future we want to extend our scope to also identify application and business process related issues and address / fix them.

In your role as an IT Architecture Senior Specialist, you will be responsible:

• for availability, performance & sync issues in ECS used tool systems, which are getting reported by ECS members (Re-active approach)
• to address requirements for the new "TOCC Monitoring Dashboard" to actively identify availability, performance & synchronization issues (pro-active approach)
• to drive non-outage related tool system issues as projects (based on impact/urgency rating)

In your day-to-day you will:

• Drive central coordination to resolve any major reported tool system issues.
• Provide transparency & the internal communication of planned maintenance activities and outages of ECS used tool systems.
• Alignment with various tool system / application owners, development teams and product support
• To ensure that measures are taken to avoid any recurrence of the same issue.
• Raise Business Continuity risks for potential tool system availability issues.
• On call support

What you'll bring:

Do you have IT Architecture background with more than 6-year experience?

Are you pro-active, the ability to inspire others and convince them to see opportunities instead of problems?

Do you have strong problem analysis and resolution skills as well as excellent English skills?

If this sounds like you, do you also bring:

• Knowledge of SAP basis technologies, Network/Web technologies, LINUX based infrastructures
• Cloud communication skills
• Knowledge in ITIL and Project Management methodology is a plus.
• TOGAF certification is a plus.

Meet your team:

SAP Enterprise Cloud Services enables our customers to focus on driving innovation for the future with a focus on flexibility and simplification. We provide customers with a scalable and adaptable operating model, secure and resilient best-in-class technology, and IT governance to ensure production availability across the application and infrastructure landscape.

ECS Delivery is the operational organization and our XDU Delivery unit, of which you will be part, is responsible for all cross topics which are necessary to smoothly run the business. Our Unit runs Cross Projects, represents the Process Managers, owns the Reporting, taking care for Data Quality Management and Monitoring and operate the Tools Operation Control Center (TOCC). Your team members are currently located in Germany and Bulgaria, but whole ECS as stakeholder is distributed around the globe

Bring out your best

We win with inclusion

SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap. com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 414469 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.