Key Account Manager

Role & responsibilities

• Develop and maintain long-term, strong relationships with key clients, ensuring high satisfaction and loyalty.
• Identify and execute opportunities to up-sell and cross-sell products, driving additional sales and revenue.
• Collaborate with internal teams (design, marketing, product development, and customer service) to deliver tailored product solutions aligned with client needs.
• Monitor client data and account performance to identify growth opportunities, applying analytical rigor to provide actionable insights.
• Serve as the main point of contact for key accounts, proactively addressing issues and ensuring timely resolution.
• Track and report on key account performance using Excel and other analytical tools to assess trends and improvements.
• Provide ongoing support to key accounts by sharing product information, researching new opportunities, and suggesting service improvements based on client feedback.
• Stay informed about industry trends, market conditions, and competitor activities to anticipate and meet client expectations.
• Represent the company at industry events and client meetings, enhancing brand presence and strengthening partnerships.

Preferred candidate profile

• Bachelors degree in Business, Sales, Marketing, or a related field.
• 5-7 years of experience in Key Account Management or similar sales roles, preferably within the luxury or jewellery sector.
• Proven ability to manage high-value accounts, with strong negotiation and relationship-building skills.
• Analytical mindset with the ability to interpret data and identify growth opportunities for clients.
• Proficiency in English and Hindi is required. Proficiency in Malayalam is preferred.
• Strategic thinking, problem-solving abilities, and a proactive approach to client management.
• Excellent verbal and written communication skills.
• Self-driven, outcome-focused, and capable of managing multiple accounts independently while ensuring end-to-end client service delivery.

Perks and benefits

• Industry-standard compensation
• Lucrative incentives
• Growth opportunities to collaborate with the biggest players in the world
• Prestige and recognition within a century-old brand
• Professional development and career advancement opportunities