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Manager
Sandoz
posted 17hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Create and deliver below Field Excellence reporting and insights as per agreed SLAs (timeliness, accuracy, quality, etc) and drive excellent customer service
- Designs, develop and/or maintains Alteryx based solutions that optimizes field excellence activities based on Country commercial excellence needs through varied variety of evolving infrastructure landscape. Findings of new visualizations tools is also possible.
- Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services.
- Crafts and maintains standard operating procedures (SOPs), quality checklists that will enable excellent quality outputs for all outputs within the function.
- Develops and maintains knowledge repositories that collects qualitative and quantitative data of field excellence related trends across Novartis operating markets, etc
- Support team leaders in recruitment and on-boarding of new associates within the organization.
- Participate and chip in various knowledge sharing sessions that enables growth and improves quality deliverables across the function.
- Ensures outstanding communication with all partners including internal associates, and clients through regular updates with focus on accomplishments, important metrics, standard methodologies, staffing changes and key events.
- Curiosity and strong analytical thinking, verbal and written communication skills and exposure to working in multi-functional/cultural environment.
- Good communication and interpersonal skills. Conceptual, analytical & tactical thinking, strategic thought process
- Align with all internal functional operating procedures like time tracking, critical metric tracking and reporting, and other internal systems and processes
- Comply to all Novartis operating procedures as per legal / IT / HR requirements
- Ability to operate optimally in an international matrix environment.
- Responsible for standard and ad-hoc extracts/reports across multiple primary and secondary data sources.
- Establish and maintain positive relationships with key functional partners
- University/Advanced degree is required, Master s degree or equivalent experience in fields such as business administration, finance, computer science or technical field is preferred
- Should have min of 7+ years of work experience in contact Centre - Performance Excellence (Quality Monitoring) / ITES QAs / Some experience of Patient Contact Centers and needs to be proficient in Qlik Sense, SQL, MS Excel, Alteryx, ETL Tool, Incentive compensation and good to have a pharmaceutical industry proven experience.
Skills Desired
Agility, Analytical Thinking, Brand Awareness, Building Construction, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model Employment Type: Full Time, Permanent
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What people at Sandoz are saying
Rating based on 8 Manager
reviews
Anonymous · Research & Development
in Hyderabad / Secunderabad
Likes
Appreciation, Recognition on work Motivation Opportunities Growth Learning’s
- Salary - Excellent
+3 more
Dislikes
Work plans and followed by work life balance
Manager salary at Sandoz
reported by
55
employees
with 9-17
years exp.
₹15.7
L/yr - ₹34
L/yr
50%
more
than the average Manager Salary in India
View more details
What Sandoz employees are saying about work life
based on 405 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Sandoz Benefits
Submitted by Company
Competitive compensation Pay equity Pay for sustainable performance Differentiated benefits and wellbeing programs Values & integrity Balanced rewards
Submitted by Employees
View more benefits 
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Clinical Document Management - Business Migrations Manager
5-7 Yrs
Hyderabad / Secunderabad
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