Service / Solution Operations

Functional Skills:
1. Demonstrates expert knowledge and awareness of the Splunk Enterprise ITSI technology and delivery methodology;

Technical Skills:
1. Expert level understanding of Splunk enterprise ITSI software in the capacity of Infrastructure Application monitoring, Anomaly Detection, Predictive analytics using Splunk Machine learning tool kit, Event management Correlation Analytics engine.
2. Skills in technical areas which support the deployment and integration of element monitoring tools with Splunk based solutions, Splunk ITSI, Apps and Add-ons for monitoring and data integrations- including Infrastructure, Network, OS, DB, Middleware, Storage; Application, Virtualization, Cloud Architectures etc.
3. Integration experience of Splunk with ITSM Solution viz. Service Now is required for automating incident management workflows CMDB for enrichment, escalation and topology synchronizations.
4. Experience with ITIL Event management best practices including DevOps framework for ITOps
5. Multiple Programming languages viz. Java scripting, Python, shell scripting based development is preferred
6. Holds Splunk certification Architect Admin level is preferable

Soft Skills:
1. Has good written and verbal communication skills.
2. Solution oriented mindset
3. Prioritizes and manages time to deliver on commitments.