Sr. Specialist DDIT OPS Sol. Del. SC Planning

As a Sr. Specialist DDIT OPS Sol. Del. SC Planning, you will partner with following main stakeholders; business process owners, super users, vendor leads for support services and various IT teams stakeholders as per highly integrated systems landscape.

Your will be tightly integrated in growing SC planning IT team and closely work with our team members to deliver business value, assist them in clearing impediments in consideration of Sprint commitments and help meet delivery and continuous improvement goals. You will also work with Project teams, Project Managers, Solution Design and Business Stakeholders to ensure we have a detailed understanding of operations status, System Lifecycle management principles & roadmap and change management strategy.

• Your responsibilities encompass a variety of tasks, including but not limited to:
  • Own, o versee and manage operations of systems and applications in scope, ensuring their stability and integrity, and meeting customer service levels.
  • Oversee and manage end-to-end delivery of a dedicated system, tools or application and ensure its stability, integrity and business continuity.
  • Ensure services are delivered by different vendors to the agreed SLA, including reviewing supplier performance based on the agreed SLAs and KPIs
  • Track and manage incidents, where applicable, including identify , log, categorize, prioritize, resolve incidents, and raise a problem if required .
  • Oversee problem management and drive identification of root causes as well as sufficient prevention of recurrences.
  • Ensure appropriate operational service documentation is created and accepted by stakeholders.
  • Identify potential improvement areas for the owned system or application and connected services.
  • Responsible for capacity and life cycle management for the systems, tools under his/her accountability
  • Take accountability to ensure adherence with Security and Compliance policies and procedures within Operations Expert service scope.
  • Act as single point of contact for vendors supporting applications in scope and manage their bendwidth , priorities or any escalations in the operations area.
  • Partner with and manage support services vendor s leads to ensure fit-for-purpose resources supporting applications in scope are provided by the vendors
  • Manage op e r a tional costs for the ap p lications in scope in terms of licen s es, support costs, any required upgrades as per system lifecycle strategy , and other applicable cost drivers.
  • Plan and manage communications across all stakeholders to ensure on-time and quality monthly/weekly updates are provided to required audiences

• Industry/ Business Exposure.
• Proven Ability to Develop trust-based relationships with key regional.
• Interactions with senior management.
• stakeholders.

• • At least 10 years of experience in information technology and/or in a business environment, great understanding of technology and methodologies as applied in the respective area.
  • At least 6 years of experience in IT service operations
  • Excellent leadership, facilitation and conflict resolution skills to cultivate collaboration, handle group dynamics and facilitate decision-making within the team.
  • Experience in leading projects managing diverse group of stakeholders.
  • Familiarity with Agile / Scrum methodology and practices, preferably in a software release planning & execution environment and g ood understanding on Project management tools like Devops /TFS/Jira /ServiceNow
  • Effective interpersonal skills to maintain productive relationships with business teams and users who use the Kinaxis Maestro & Access Orchestrate system s .
  • Effective verbal and written communication skills, with the ability to articulate sophisticated concepts and interact with collaborators at various levels.
  • Flexibility to work in a fast paced, quickly changing work environment.
  • Ability to operate in a global matrix environment.
  Desired Skills:
  • Experience with ERP / IT Solutions support operations in a large, multi-national environment with strong business process acumen, with focus on business processes enabled in APS and/or ERP platforms.
  • Understanding of Kinaxis Maestro applications
  • Understanding of IT and business domain (Supply Chain Planning) processes
  Education:
  • B achelor s degree preferably in Computer Science, Information Systems or equivalent
  • MBA (preferred)

• English.