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SanDisk India Device Design Centre

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4.0

based on 106 Reviews

81 SanDisk India Device Design Centre Jobs

Specialist 3, Customer Operations

Western Digital

4.0

based on 106 Reviews

5-8 years

Bangalore / Bengaluru

1 vacancy

Specialist 3, Customer Operations

SanDisk India Device Design Centre

posted 1hr ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Customer Service Logistics Medical Billing Customer Support French Language

+ 3 more

Job Description

Business Operations account management , Order to Cash & Customer support , Liaising with sales team managing forecast, inventory; Analyze customer s demand and request for supply allocation to close Customer s demand & sales Forecasts gaps.
Work with sales team to bring in the right Quantity and mix of supply to support the Sales Forecast
Validate and process orders in ERP system, daily review backlog and ensure smooth delivery & timely supply arrival into the HUBs or arrival into customer directly.
Liaise with supply chain planning team to secure supply and manage customer backlog priority
Ensure Monthly & Quarterly Volume Targets are met.
Deal with day to day customer enquiry and escalate within cross functional teams to prioritize based on BU directives
Keep minimum WOS targets actively monitor channel inventory situation
Operational model optimization: understanding of incoterms, freight terms and logistical references
Monitor Risk of Loss lag days to avoid Revenue recognition reversal.
Support Customer s EDI requirements. Link up logistics team, ERP teams to work on it.
Work with customers to solve POS and inventory reporting issues
Support finance team to deal with customer credit issues
MIS reporting - Daily, weekly, monthly backlog/shipment monitoring
Sales Operations account management Finance & legal support
New customer set up; New hub set up
Work with cross functional team to set up POS and inventory reporting
Cope with internal audit process for quarter end revenue recognition testing.
Billing corrections & disputes disposition together with finance
Maintain customer master accounts in lieu with the contract
Provide operational inputs/suggestions during customer contract review
Verbal and written Proficiency in French Language would be an added advantage