Executive - Sales & Customer Support - BPO (0-1 yrs)

Full job description

Job Description:

Your responsibilities include handling inbound and outbound queries via Calls, SMS & Email to and from customers, listening to customers needs or issues and providing helpful solutions to their problems. Aiming to close tasks at hand service or sales with highest level of proficiency

Key Responsibility Area :

- Work closely with the employee who is assigned to specific accounts and physicians.

- Provide extensive support to Vohra physicians and facility partners to identify issues and respond to inquiries.

- Quickly identify, address, document and track critical service-related items and customer inquiries.

- Evaluate customer feedback and identify ways to maximize customer satisfaction.

- Ensure that standard operating procedures are documented and maintained.

- Reporting any anomalies to the reporting manager. QSR Feedback to be completed in a timely manner, review & report.

- Vacation coverage to be reviewed & worked upon for timely allocation of physicians.

- Missed rounds to be identified & aiming to save encounters.

- Resell meetings to be arranged & attended to.

- Responsible for all correspondence with customers ensuring all aspects of a project are effectively communicated and documented.

- Support the Team Lead -CRM to implement policies as laid down by the companies.

- Routing Carve Off's as and when required.

- Calls to facilities based in US basis the states assigned.

- Calls connected with Facilities - Increase First Contact. Aiming to schedule meetings with US facilities for Growth in business.

- Revenue Improvement - Conversions of New meetings to sale (1st encounter)

Qualifications, Skill & Experience Levels:

- Minimum 1 year of international experience(negotiable in exceptions).

- Minimum 1 year of Sales Experience.

- Proficiency with computers, especially with CRM software, and strong typing skills.

Basic Excel skill - understanding Excel spreadsheets (Formulas & Functions).

- Good level of literacy and numeracy.

- Ability to ask prying questions and diffuse tense situations.

- Strong time management and decision-making skills.

- Ability to deal with demanding customers and escalations.

- Well-developed communication skills: ability to communicate to all levels.

- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

- Organizational skills with the ability to prioritize a varied and demanding workload.

- Problem solving skills with A high level of commercial awareness

Job Type: Full-time

Benefits: Health insurance

Paid time off

Day range: Monday to Friday

Shift: Evening shift

US shift

Supplemental pay types: Commission pay

Language: Fluent English (Required)

Work Location : In person

LOCATION @ MUMBAI