CRM Executive

Developing and implementing CRM strategies to increase customer engagement and loyalty

Managing and maintaining the company's CRM system, including data entry, data cleansing, and data segmentationAnalyzing customer data and behavior to identify trends, insights, and opportunities for improvement

Creating and executing targeted marketing campaigns and communications to increase customer retention and upsell opportunities

Collaborating with other departments, such as sales and marketing, to ensure the CRM system is aligned with business goals and objectives

Ensuring the accuracy and completeness of customer data in the CRM system

Providing training and support to staff members on the use of the CRM system

Conducting customer surveys and gathering feedback to improve customer satisfaction and experience

Monitoring and analyzing customer interactions across various channels, such as email, social media, and chatbots