App Support Engineer - L2

 Job Description: Production / Application Support (5-8 Yrs) L2).

Required Skills:
Understanding of enterprise application architecture and java based web applications.
Linux/Unix operating system preferably Solaris - ANY
Application server JBoss, Glassfish, Weblogic preferably IBM Websphere - ANY.
Shell scripting, Networking TCP/IP, HTTP, HTTPS/SSL.

Job Description / Responsibilities.

Liaise with application / infrastructure owners to establish the specific monitoring requirements for each application / component of the overall environment.
Responsible for managing 24x7 desk/ scheduling/ etc
Define TATs for identified issues
Create a log for all incidents (classified as severity and rectification steps undertaken)

Candidate must be:

Excellent communication skills, ability to handle clients in a mature and highly responsive manner.
Familiarity with technology/ web based applications/ process mapping skills/ business requirements definition.
Ability to manage a team of resources; interact with multiple teams and effective delivery of the final requirement.
Familiarity with systems; and ability to understand/ use internet based platforms.
Strong people & Technical project management skills are must.

Candidate preference for:

Understanding of electronic payment processing/ collection methods, including Electronic Clearing Service (ECS), online payment, Electronic Bill Presentment & Payment (EBPP), Credit Card Processing, Banking & Finance.
Familiarity of processes relating to payments/ collections.