Lead Trust Engineer - Full-Stack - LMTS

• Respond to Production Issues, through triaging, reproducing, and identify and implement solutions and tests to bring the customers experiences back to health.

• Monitor Critical Service Signals and Improve our Services Availability, including determining critical Production signals, adding instrumentation and alerts; and building dashboards.

• Design improvements to existing features to improve fundamental engineering vulnerabilities.

Additionally, you will:

• Work in partnership with the product engineering team, and share service ownership responsibility with the product engineering team.

• As a Customer Advocate and SME, you will provide the Product team with feedback on existing and upcoming features to improve the customer experience.

• As an SME in our services, you will provide feedback to the engineering team to improve their engineering processes and design.

• Master our development process, culture and code base, and improve it

• Operate optimally in the hybrid engineering model where engineers are encouraged to be able to craft and complete the vital work to ensure quality in their own code as we'll as other engineers

• Mentor others in development technologies, tools, and processes

• Present your own designs to internal/external groups and review designs of others

• Develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation metrics

• Participate in the team s on-call rotation to address sophisticated problems in real-time and keep services operational and highly available

• A related technical degree required

• 5+ years of professional software development experience

• Deep knowledge of object oriented programming and experience with at least one object oriented programming language (Java, Javascript, C++, C#, Ruby, Python)

• Proficiency with monitoring software (such as New Relic) and best practices

• High proficiency in at least one high-level programming language and web framework (NodeJS, Express, Hapi, etc)

• Proven understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JavaScript, JSON, and/or Ajax

• Validated understanding of Database technologies such as SQL, PL/SQL and relational database schema design

• Experience in automated testing including unit and functional testing using Java, JUnit, JSUnit, Selenium

• You are a strong communicator and are experienced explaining complex technical concepts to designers, support, and other engineers

• Passion for ensuring the customer has an exceptional experience using our products

• Curiosity about systems, and a desire to solve puzzles

• You are motivated by helping other engineers succeed. When things break and they will you are eager and able to help analyze and fix things. You like thinking of ways to improve efficiency or bring delight to the people you work with

• Experience building highly scalable web applications.

• Experience with Agile software development and test-driven development.

• Bachelors degree in Computer Science or equivalent field

• Able to work independently

• Desire to drive problems to closure

• Comprehensive benefits package including we'll-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community