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Airport Representative
Hilton
posted 1d ago
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Job Description
- Ensure brand service standards are consistently practiced by all team members
- Ensure that courteous, prompt and efficient service is given to all guests
- Ensure that all arrival guests with flight details are paged and assisted with luggage and transportation
- Ensure to be neatly groomed and well attired at all times whilst on duty
- Report to Airport Executive prior to leaving for the airport to obtain necessary reports and highlights of the day
- Meet and greet guests with the limousine, assist with luggage, and the hotels airport representative to inform of guests arrival
- To bide fond farewell and thank them for staying with us
- Participate in departmental meetings with all Front Office team
- Ensure that standards and procedures are set and understood
- Sell the hotel outlets as much as possible
- Ensure that Airport Executive and Duty Manager are kept informed of all developments and guest feedback
- Ensure that consistently high standards of presentation are maintained for both department and Team Members
- Ensure that a high standard of guest relations and service within the airport-reps is consistently maintained
- Coordinate all limousine bookings as per policy
- Continuous communication with Duty Manager to ensure seamless check-in and procedures for guests
- To actively promote the benefits of Hilton HHonors to all guests and patrons of the Hotel, adopting a proactive sales attitude
- Must know all Hotel products and services and actively recommend to our guests
- Ensure that there is a thorough hand over at the completion of each shift
- Any other duties assigned by Airport Executive and the Front Office Management
Employment Type: Full Time, Permanent
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