Technical Editor Lead

• Editing customer-facing content: Our user interface text, help articles, in-app user assistance, release notes, and videos help customers get started with, set up, and understand how to use a product or service, do specific tasks, and learn best practices for using Salesforce features.
• You ll edit writers content from a customer perspective, making sure that its value is clear, its complexity is simplified, and its use case is relevant.
• Training and coaching: Youll conduct training on Salesforce style guidelines and writing principles. Youll spend your days working with writers to help shape and rework their content, making sure its valuable and relevant to customers, has a clear audience and goal in mind, and stays true to the voice, tone, style, and spirit of the Salesforce brand.
• This is not a copy or line editor job. This is a challenging role for someone who has considerable experience editing and understanding a wide variety of technical content, is an exceptional writer, and is passionate about helping people learn.

• Edit Salesforce customer-facing content
• Learn about Salesforce products and services
• Coach writers in creating engaging, accurate, and relevant content that s focused on customer use cases
• Work with new and established writers to achieve the appropriate structure, voice, and tone for deliverables
• Help update and maintain Salesforce Content Experience Style Guidelines
• Manage the editorial queue and workflow
• Demonstrate excellent communication skills, leadership, and judgment
• Train new writers in the editorial process and standards
• Ensure that deadlines and quality standards are met

• Minimum 7 years of professional editing experience, including expertise in editing technical content
• Experience with content management systems and XML authoring
• Experience in simplifying complex ideas into help topics and release notes
• Expertise in adhering to style guidelines, US-English syntax, spelling, and grammar
• Skills in giving and receiving feedback about editorial reviews and content quality
• Discernment to advocate for and evaluate visual representations of technical content via graphics and video
• Ability to thrive in a rapidly changing environment on a fast-growing team
• Ability to balance high standards for quality with rapid turnaround times

Desired Skills

• Experience with Salesforce or customer relationship management (CRM) products
• Knowledge of content structuring in DITA and authoring in XML with Oxygen or other XML editors
• Familiarity with the use of AI in writing and editing

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
• World-class enablement and on-demand training with Trailhead
• Exposure to executive thought leaders and regular 1:1 coaching with leadership
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community