Sales Operations Associate

Key responsibilities will include, but not limited to

• Assist Head of Sales Operations to manage forecast, budgeting, and planning process.
• Assist sales team with needs related to processing through internal systems and processes in using Salesforce.
• Provide timely sales analytics including pipeline analysis, forecasting and sales productivity.
• Participate in process and system improvement as and when required.
• Work with key stakeholders to improve efficiencies through refining processes, tools and utilising sales systems optimally.
• Identify reporting issues, gaps in processes, and drive timely resolution.
• Prepare ad hoc analysis and participate on projects as needed.
• Manage data quality, sales efficiency and sales automation and identify reporting issues, gaps in processes, and drive timely resolution.
• Help with sales cadence calls leveraging Excalibur, Salesforce CRM HCL uses globally.
• Help in highlighting problems on the horizon’ regarding Forecast and Forecasted Deals
• Develop and help define sales KPIs for the European sales team.
• Utilise our systems to automate our reporting where possible, enabling live real-time data on dash boards.
• Work on other strategic sales initiatives as and when required.

Qualification and Work Experience

Professional

• 2+ years of working experience in supporting enterprise / large services sales teams.
• Degree in Business Administration, Finance, Economics, or related field. MBA from an institute of repute preferred.
• Understanding of Salesforce CRM
• Hands-on expertise in Microsoft 365 Suite of applications specially PowerPoint and Excel
• Strong quantitative and analytical ability and applied knowledge of finance, accounting, and statistics.
• Interest and experience in the areas of analytics, data management, operations, reporting, and production of summary reports and analysis.
• Exposure or familiarity with analytic tools like Qlik, Power BI and the likes with some ability to write macros will be an added advantage.

Personal

• Strong interpersonal skill and an ability to work under pressure during European business hours.
• Must have a ‘can do’ attitude and have an internal strong sense of urgency.
• Passion for data quality, drive for self-initiative and ability to work with minimal supervision.
• High sense of urgency and ability to adapt to changing environments.
• Thrives in a complex, multi-cultural global matrixed organisation.
• Ability to drive tasks to completion by taking full ownership.
• Be creative, think of things we have not thought of.