Writer Corporation - Manager - Sales - MICE (10-12 yrs)

Job Objective:

- In charge of efficient management of the MICE sales team in order to meet the Retreat's brand positioning & business objectives.

- Assist Head of Sales and Marketing to develop Retreat/ Brand Sales & Marketing vision, and departmental and Retreat Strategy Development, in line with the overall Vision, Positioning and Strategy of the Retreat.

- Plays a strategic role to innovate, recommend, develop, and implement strategies to achieve brand positioning, maximize sales revenue and ensure guest satisfaction.

- To strive for excellence both in terms of organizational profitability and creation of a congenial work culture.

Key Responsibilities:

- Strategic (Direct ownership).

- Stay updated in changing wellness trends to stay competitive in the business.

- Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based guest relationships that enable achievement of retreat sales objectives, to develop strategies to maximize Revenue, profitability and grow market share.

- Actively up-sells each business opportunity to maximize revenue opportunity.

- Ensures business is turned over properly.

- Responsible for driving guest loyalty by delivering service excellence throughout each guest experience.

- Functions as the strategic business leader of the Retreat's Sales Department and is responsible for property reactive sales.

- Must introduce 25 new guests every year and drive a 15% revenue growth over previous year.

- Strategic action plan for off season and weekdays events.

- Operational (Collaborative role) As a key Retreat leader, relates to, advocates and demonstrates Dharana philosophy and wellbeing.

- In all operational aspects, encourages and practices Wellbeing and the Ethos of the Retreat.

- Responsible for development of the Retreat-level tactical sales plans and sales plans specific to the wellbeing market segment to support and update action plans and financial objectives on a quarterly basis.

- Responsible for property proactive account sales and segment sales, local and social catering sales, business travel sales, reservation sales and destination sales.

- Responsible for achieving revenue goals, guest and associate satisfaction and the financial performance of the department.

- Analyses the competition information along with Head of Sales & Marketing & team for effective pricing of the Retreat.

- Maintains external public relations designed to gain increasing acceptance of the Retreat, within the Wellbeing industry and community in general in line with Organisational policy.

- Ensures organizational policies and procedures are implemented.

- Develops a comprehensive market-mix guideline and ensure sales as per those targets.

- Analyses the guest feedback system, & audits scores for related functions (Reservations, Catering Sales) and allied departments and develops improvements/innovations and ensures they are implemented.

- Maintains professional connect with guests and competition and incorporate recommended changes in services and amenities.

- Financial Designs and implements special initiatives for key accounts - monitors productivity from those accounts.

- Ensures information on the distribution channels is timely and accurate.

- Reviews regularly with Revenue Manager and helps maximise yield.

- Ensures target sales / revenue achievement by constantly monitoring and updating key performance indicators.

- Monitors the accounts receivable status and helps finance department in recovering the out standings.

- Qualification MBA in Sales and Marketing/ Hotel Management.

- Experience Total years of experience of 10-12 years of which 2 years of hands-on leadership experience in a leadership or management capacity.

- Preferable: Prior experience of having worked in a successful wellness destination.