Store Manager

Role & responsibilities

Sales and Profitability

1. Achieve the store's topline (sales) and bottom-line (profitability) targets.

2. Drive sales performance by ensuring effective customer engagement and implementing store promotions.

3. Monitor and analyze sales data, providing regular reports to management with recommendations for improvement.

Store Operations

4. Maintain the store's cleanliness and ensure it is always presentable to customers.

5. Ensure all products are appropriately displayed with correct pricing and specifications.

6. Implement and maintain Standard Operating Procedures (SOPs) across all operations.

7. Safeguard store assets and inventory by following best practices to prevent shrinkage and fraudulent activities.

Inventory and Stock Management

8. Conduct regular stock checks and audits to ensure accuracy and prevent discrepancies.

9. Monitor stock levels, coordinating with procurement teams for timely replenishment.

10. Handle damaged and returned goods as per company policies.

Team Leadership

11. Lead, motivate, and manage the store team to deliver exceptional service.

12. Ensure the staff is well-groomed, trained, and adheres to company policies and standards.

13. Conduct regular performance reviews, providing feedback and development plans for team members.

Customer Experience

14. Provide a superior shopping experience by resolving customer queries and complaints promptly.

15. Build strong relationships with customers to foster loyalty and repeat business.

Key Skills and Competencies:

• Sales Acumen: Proven ability to achieve sales and profitability targets.
• Leadership: Strong team management and motivational skills.
• Operational Excellence: Detail-oriented with a focus on maintaining SOPs and minimizing risks.
• Problem Solving: Ability to handle challenges efficiently and make informed decisions.
• Communication: Excellent verbal and written communication skills.
• Knowledge of inventory management, stock control, and sales analytics.
• Familiarity with retail ERP systems is an advantage.