Store Manager

Roles And Responsibilities :

• Client Experience and Sales: Ensure excellent client interactions, build long-term relationships, handle incoming calls, and follow up on emails. Act as a brand ambassador, influencing sales and addressing customer queries effectively.
• EC Operations and Administration: Oversee daily EC operations, including accounting, financial data, vendor management, and inventory control. Maintain detailed records, manage logistics, and ensure timely processing of merchandise deliveries. Ensure cash register transactions are processed quickly and accurately
• Team Management and Training: Lead and schedule staff, ensuring theres always a manager on duty. Recruit, train, and manage EC team members, set clear expectations, and drive performance while adhering to HR policies and fostering a high-performance culture. Ensure teammates are aligned and empowered to achieve maximum results, and team and individual targets. Take full ownership of the EC and it’s commercial success
• Sales Reporting and Continuous Improvement: Generate sales reports, analyze data to challenge the status quo, and drive improvements in sales, productivity, and profitability. Implement best practices and collaborate with the Regional Manager to enhance EC performance.
• Visual Merchandising and EC Presentation: Ensure adherence to visual merchandising and in-store communication standards. Maintain EC cleanliness, safety, and presentation, and execute brand directives.
• EC Asset Management: Manage and monitor EC inventory, maintain accurate stock levels, and ensure the availability of display merchandise. Oversee asset management and conduct regular checks.
• Customer Relations and Reporting: Retain customers by addressing queries, following up on interactions, and ensuring a positive shopping experience. Periodically and proactively collect, collate, and present customer feedback and analysis for improvement to all relevant stakeholders
• Product Knowledge: Continuously improve team understanding of the company’s products, industry trends, and competitive landscape, along with effective ways of information dissemination.
• Feedback and Improvement: Provide feedback to the marketing and sales teams on the quality of leads and prospect engagement. Collaborate with the respective teams to refine strategies and improve the lead qualification process.

You’re a good fit for this only if...

• Proven experience in a retail sales, business development, or customer-facing role (Experience in the home, interiors, construction or furniture industry earns brownie points)
• Excellent communication skills, both verbal and written, with the ability to engage customers and convey complex concepts clearly and concisely.
• You’re open to being a generalist and adapting to the uncertainty of early-stage startups. Strong ability to deal with ambiguity and problem-solve for aspects that you or the team may encounter the first time or are not familiar with.
• You bring your own unique skill set to the table and collaborate with others to accomplish your team’s goals with a firm focus on targets and deadlines
• You experiment, test, try, fail, and learn continuously.
• You can work 50-60 hours, 6 days a week
• You are not coming here for “strategy” roles but for on-ground hands-on work