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Cargowise L2 Support
Saksoft
posted 3mon ago
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Job Description
Designation : Support Consultant
Job Description :
Key Responsibilities:
- Resolve tickets raised by customers within the SLA and communicate to required stakeholders.
- Submit eRequest to WiseTech to disable specific connections (e.g., OTS in AGW Instance).
Setup/configure User Management (Define userprivileges and set roles & responsibility), Manage ERP security rights fordifferent module.
Interact with service provider Wise Tech Globalfor patch upgradation and create incident for specific requirement.
- Customized Reports and Invoice format as per customer requirements.
- Deactivate system users across multiple instances (AGW, Omni Peru, Trinity).
- Define methods for accessing and archiving historical data and documents.
- Archive and decommission various instances such as Omni Peru and Trinity.
- Identify and migrate customer contacts and visibility tools to forward-facing systems.
- Communicate system changes and impacts to customers.
- Conduct usage analysis to optimize user activities post-go live.
- Develop and implement Master Data Management (MDM) policies and procedures, including data audit and cleansing.
- Write and enforce Standard Operating Procedures (SOPs) for MDM.
- Establish and implement MDM governance programs.
- Manage historical data archiving and ensure regulatory compliance during decommissioning of instances.
Skills and Requirements:
- Experience with Cargowise and WiseTech Global platforms.
- Experience using Service Now or any ticketing tool. Monday.com would be plus.
- Strong experience on L1/L2 Support, SLA Compliance and SLA base-lining, SLA re-base-lining, Incident / Problem Management, Change Management.
- Strong knowledge of post-go-live support, system decommissioning, and user deactivation.
- Proficiency in data management, including data archival, historical data accessibility, and customer visibility tools.
- Expertise in Master Data Management (MDM) and data governance practices.
- Ability to analyze system usage, identify user needs, and implement visibility tools effectively.
- Strong communication skills for customer engagement and change management.
- Familiarity with system integration, decommissioning strategies, and data migration processes.
- Experience in writing Standard Operating Procedures (SOPs) for technical operations.
- Provide administrative support as needed.
Preferred:
- Knowledge of TMS and related integrations like order management and inventory systems.
Experience(in Years) : 3 to 5 years
Apply Before : Oct. 6, 2024
Employment Type: Full Time, Permanent
Functional Areas: Software/Testing/Networking
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Flexible timing
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No travel
Day Shift
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