Set and evolve the overall vision and strategic plan for a scaled customer experience with SADA s GCP customers with a focus on enabling product consumption, leading a positive customer experience, and driving expansion
Actively manage an expansive set of SADA s customers and be responsible for all associated engagement, business outcome delivery, and expansion goals
Engage 1:1 with targeted customers at key points in the customer journey to ensure consumption of GCP
Leverage tools and technology to deliver value to multiple accounts at once through many programs, such as creating email campaigns, custom trainings/webinars, new collateral, hosting office hours, and other strategies you develop and implement
Partner with Sales on upsell, cross-sell, and expansion opportunities within the segment
Serve as the voice of the customer by identifying common customer challenges and providing internal feedback on how we can maximize customer value and resolve customer concerns with urgency
Serve as an escalation point for your assigned client