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Sabre

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4.0

based on 263 Reviews

27 Sabre Jobs

Technical Product Support Specialist II

sabre

4.0

based on 263 Reviews

6-8 years

Bangalore / Bengaluru

1 vacancy

Technical Product Support Specialist II

Sabre

posted 13hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Salesforce SQL Analytical Chemistry Training Sabre

+ 3 more

Job Description

Under general supervision, conducts logical analysis of complex customer issues and management information requirements associated with a specific suite of Radixx products.

Researches and validates application, back-end or technical issues to aid customers in understanding product functionality and outputs.

Develops a thorough understanding of the suite user interface in order to investigate customer queries and issues.

Works collaboratively in a team environment with account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues / service requests.

Recognizes repetitive customer issues to facilitate the development of quality products.

Communicates effectively in written and spoken English with co-workers and customers around the world.

Responsible for successful completion of training provided by the company on the designated product suite of support.

Assumes responsibility for their own training and increasing their knowledge base as it relates to this position, making a personal commitment to use all resources available to achieve this goal.

Makes a conscious effort to contribute value-added services and ideas to our customers.

Demonstrates effective teamwork skills.

Consistently meets established KPI targets tied to yearly DPM objectives.

Shows basic proficiency using Salesforce/JIRA

Monitors and resolves the issues that are reported by the customer. Must have the ability to evaluate the impact of the issue to the customer and escalate issues. Act as the lead interface with the customer, internal or external, regarding support on our products.

Ensures that customer needs are satisfied by providing specific product support. Manage efforts of company, customer, and third-party vendors to ensure that an integrated solution is provided to meet the customers need and within organizational expectations

Will deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment

May hold scheduled calls with customers to review Service request status and prioritization.

On-call duties will be required.