Business Development Executive

We are looking for a Business Development Executive to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients.

Primary Responsibilities would include

• Handle customer inquiries and complaints via phone, email, or social media channels
• Provide customers with accurate information about SAAOL s products and services
• Generate leads through various channels, including cold calling, & networking.
• Investigate and resolve customer issues and complaints, escalating to higher-level support as needed.
• Conduct market research to identify market needs, preferences, and emerging trends.
• Resolve Patients/customers concerns and answer customers questions in a professional & positive manner
• Attend customer queries in a timely and accurate way.
• Maintain accurate and up-to-date customer records in the company s CRM system
• Assist with special projects and initiatives as needed

We are looking for someone who has

• Freshers with good communication skills are welcome.
• Proven experience in sales and marketing, with a track record of achieving sales targets.
• Good command over MS Word , MS Excel and Office Working Tools.
• Ability to analyse data and draw actionable insights.
• Familiarity with CRM software and other customer service tools.
• Strong problem-solving and analytical skills.
• Good verbal and written communication skills in English & Hindi.
• Should be an extrovert and enjoy connecting with people.
• High level of empathy while dealing with customers.
• Ability to remain calm and composed under pressure