Writer Relocations - Manager - Business Development & Sales (4-9 yrs)

JOB OBJECTIVE:

Source new business opportunities for the branch by developing relationships with prospective clients as well as maintaining established contacts, and achieving the sales revenue targets as per AOP.

Reports to Branch Manager.

KEY RESPONSIBILITIES:

Strategic (Contributory role):

- Identify and maximize revenue enhancement opportunities on aspects of the move process

- Undertake proactive measures to convert potential enquiry into business

- Assist in branding and marketing activities at various forums/industry events

Financial (Direct Ownership):

- Prepare quotations, negotiate and close deals to achieve the revenue targets as per AOP

- Accurately forecast and analyse revenue, profitability, margins, ensure timely and accurate invoicing, and monitor collections

Business Development (Direct Ownership):

- Achieve the sales targets as defined in the annual AOP and ensure business profitability

- Acquire new customers by building relationships and maintaining relationships with existing customers

- Create and manage customer pipelines

- Create sales pitches/proposals for the full range of Relocation services

- Timely follow up on potential clients through sales visits/calls

- Create reports on business development activities, opportunity, conversion ratio and branch sales

- Liaison with the pricing and branch move management teams to ensure customer retention, business continuity and closure of contracts

- Intervene and facilitate resolution in cases of agent escalations

Customer (Direct Ownership):

- Build, sustain and leverage long term relationships with key clients to ensure increase in market share

- Ensure high levels of CSAT scores by delivering high quality, timely services and ensuring customer delight across all interactions

There could be some level of branch level leadership responsibilities as a part of the role.

INTERFACES:

External: Potential and existing customers

Internal: Communication within branch move management, operations and pricing teams and concerned personnel at the Head Office

DESIRED KNOWLEDGE & EXPERIENCE:

Qualification: Graduation/PG

Experience: 8-10 years of relevant experience in development/sales experience in Relocations industry or business development experience from logistics, hospitality industry