Area Service Manager

Roles & responsibilities

• Responsible for driving Services with process compliance and ensuring that the organization's process and policies are adhered.
• Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score.
• Implement/review/enhance field service Operations
• Drive and deliver operational KPIs ( Service and Revenue )
• Manage field Service team to provide optimum customer services
• Provide support and guidance to ASC Service staff to ensure timely and quality Customer services
• Address Customer and Trade queries, resolved issues and obtain feedbacks
• Demonstrate outstanding Customer Services through maintenance of high quality and integrity at work environment.
• Provide inputs to Business, ASC field Service operations, training and quality team as applicable.
• Assist in goal setting, skill enhancement and performance review activities for field team.
• Market visit meeting ASC and Trade partners

Preferred candidate profile

Candidates preferably from Mobile, Laptop, Desktop, Home Appliance, HVAC, AV Products backgrounds will be considered.