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ServiceNow Supervisor
7-12 years
Hyderabad / Secunderabad
1 vacancy
ServiceNow Supervisor
RSM US in India
posted 20d ago
Job Description
- Essential Duties and Responsibilities:
- Managing and supervising support/development staff
- Stakeholder engagement, communication, and training
- Support customers across various time zones
- Working with cross-functional teams
- Providing on-call support
- Monitoring SLA and Act as escalation point
- Assessing problems
- Identifying and assessing technical solutions
- Troubleshooting and solving existing problems
- Managing enhancements using an Agile Framework.
- Basic Qualifications:
- Must Have
- Minimum 7 years of total IT experience
- Minimum 5 years of ServiceNow Support and Development experience
- BE/BTech degree in Computer Science, Information Systems or equivalent field
- ServiceNow Certifications - CSA plus 1 mainline certification
- Good to have
- ITIL Foundations v3 certified, v4 preferred.
- ServiceNow Certifications CAD, CIS-ITSM, CIS-SPM, CIS-CSM
- Must Have
Employment Type: Full Time, Permanent
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in Gurgaon / Gurugram
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