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BA ServiceNow, Senior Associate
6-10 years
Hyderabad / Secunderabad
1 vacancy
BA ServiceNow, Senior Associate
RSM US in India
posted 2d ago
Job Description
- Managing and supervising support staff
- Maintaining records and writing reports
- Providing cross-vendor communication in a multi-vendor environment
- Stakeholder engagement, communication, and training
- Support customers across various time zones
- Working with cross-functional teams
- Providing on-call support
- Assessing problems
- Identifying and assessing technical solutions
- Troubleshooting and solving existing problems
- Managing enhancements using an Agile Framework
- Monitoring SLA
- Act as escalation point
- Minimum 7 years of total IT experience
- Minimum 5 years of ServiceNow Support and Development experience
- BE/BTech degree in Computer Science, Information Systems or equivalent field
- ITIL Foundations v3 certified, v4 preferred good to have
- ServiceNow Certifications CSA - mandatory plus 1 mainline certification, CIS-MSP preferred implementation specialist certification should be fine.
- Knowledge, Skills and Abilities:
- Experience with ServiceNow modules - ITSM, SPM, ITOM, ITAM, CMDB
- Experience with leading application support and development activities
- Experience with resolving issues within strict SLA timelines
- Ability to work in shifts or out of standard working hours
- Experience with standardizing and documenting support procedures and knowledge for client accounts
- Strong written and oral communication skills including presentation skills
- Strong problem solving and troubleshooting skills
- Proven success in contributing to a team-oriented environment
- Proven ability to work creatively and analytically in a problem-solving environment.
Employment Type: Full Time, Permanent
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What people at RSM US in India are saying
Rating based on 35 Senior Associate
reviews
Anonymous · BFSI, Investments & Trading
in Kolkata
1. Learning opportunity is too good. You get to work on lot of different products with quality of work being the top most priority.
- Skill development - Good
1. Company culture is not that good as compared to Big 4. 2. Too much micro management. 3. Management takes useless decision without thinking its impanct on employee.
Senior Associate salary at RSM US in India
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RSM US in India Hyderabad / Secunderabad Office Location
