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Premium Employer

RSM US in India

Compare

3.3

based on 192 Reviews

360 RSM US in India Jobs

Supervisor, Business Applications ServiceNow

RSM US LLP

3.3

based on 192 Reviews

6-10 years

₹ 18.3 - 15L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Supervisor, Business Applications ServiceNow

RSM US in India

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Science Software Configuration Management Nursing HTML Application Support CCTV Monitoring

+ 4 more

Job Description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You ll find an environment that inspires and empowers you to thrive both personally and professionally. There s no one like you and that s why there s nowhere like RSM.

Essential Duties and Responsibilities:

Managing and supervising support staff
Maintaining records and writing reports
Providing cross-vendor communication in a multi-vendor environment
Stakeholder engagement, communication, and training
Support customers across various time zones
Working with cross-functional teams
Providing on-call support
Assessing problems
Identifying and assessing technical solutions
Troubleshooting and solving existing problems
Managing enhancements using an Agile Framework
Monitoring SLA
Act as escalation point

Basic Qualifications:

Minimum 7 years of total IT experience
Minimum 5 years of ServiceNow Support and Development experience
BE/BTech degree in Computer Science, Information Systems or equivalent field
ITIL Foundations v3 certified, v4 preferred - good to have
ServiceNow Certifications - CSA - mandatory plus 1 mainline certification, CIS-MSP preferred - implementation specialist certification should be fine.
Knowledge, Skills and Abilities:
Experience with ServiceNow modules - ITSM, SPM, ITOM, ITAM, CMDB
Experience with leading application support and development activities
Experience with resolving issues within strict SLA timelines
Ability to work in shifts or out of standard working hours
Experience with standardizing and documenting support procedures and knowledge for client accounts

Professional Requirements:

Strong written and oral communication skills including presentation skills
Strong problem solving and troubleshooting skills
Proven success in contributing to a team-oriented environment
Proven ability to work creatively and analytically in a problem-solving environment.