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Premium Employer

RSM US in India

Compare

3.3

based on 193 Reviews

433 RSM US in India Jobs

Senior Associate, ServiceNow

RSM US LLP

3.3

based on 193 Reviews

5-9 years

Bangalore / Bengaluru

1 vacancy

Senior Associate, ServiceNow

RSM US in India

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Science Nursing Recruitment HTML Application Support SPM

+ 4 more

Job Description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You ll find an environment that inspires and empowers you to thrive both personally and professionally. There s no one like you and that s why there s nowhere like RSM.

Essential Duties and Responsibilities:

Assessing problems
Troubleshooting and solving existing problems
Identifying and assessing technical solutions
Managing enhancements using an Agile Framework.
Support customers across various time zones

Basic Qualifications:

Minimum 5 years of total IT experience
Minimum 3 years of ServiceNow Support and Development experience - L2/L3 - customer interactions
BE/BTech degree in Computer Science, Information Systems or equivalent field
Good to have ITIL Foundation V3 or v4 certification - good to have
ServiceNow Certifications - CSA - mandatory

Knowledge, Skills and Abilities:

Experience with ServiceNow modules - ITSM, SPM, ITOM, ITAM, CMDB -3
Experience with application support and development activities
Experience with resolving issues within strict SLA timelines
Ability to work in shifts or out of standard working hours

Professional Requirements:

Strong written and oral communication skills including presentation skills.
Strong problem solving and troubleshooting skills.
Proven success in contributing to a team-oriented environment

Employment Type: Full Time, Permanent

Read full job description

RSM US in India Interview Questions & Tips

Prepare for RSM US in India Senior Associate roles with real interview advice

What people at RSM US in India are saying

2.9

Rating based on 35 Senior Associate reviews

Anonymous · BFSI, Investments & Trading in Kolkata

Likes

1. Learning opportunity is too good. You get to work on lot of different products with quality of work being the top most priority.

Skill development - Good

Dislikes

1. Company culture is not that good as compared to Big 4. 2. Too much micro management. 3. Management takes useless decision without thinking its impanct on employee.

Read 35 Senior Associate reviews