Managed IT Services, Senior Associate

As a Managed IT Services General Support Engineer, you will work directly with our highly trained consultants and have access to a large cross-section of client environments that develop your IT career.

Many of the job responsibilities required of a Managed IT Services General Support Engineer are directly related to providing superior support for client technology environments. Examples of assignments include:

• Capturing client requirements
• Infrastructure operations and management
• Adopting and learning new technologies
• Performing Enterprise Administration and Engineering tasks
• Troubleshooting business application issues

Basic Qualifications:

• Degree or Certification in IT related field
• 5-8 years of experience with Windows 10, Windows Server, virtualization, server management, storage, and general networking
• Proven experience with Windows Active Directory, Group Policy, DNS, DHCP, NTFS, and other common Windows server functions
• Office 365 user, mailbox, and policy administration
• Proven experience with VMWare VCenter, ESXi, Data Center Cluster Management, and Microsoft Hyper-V
• Foundational experience with application delivery platforms such as Citrix and Remote Desktop Services, advanced profile management, delivery controller management, providing clustered highly available services
• Microsoft Exchange troubleshooting
• Experience in large, complex environments with multiple locations
• Familiar with standard IT practices and policies
• Familiar with IT service management tools and processes (helpdesk, ticketing, etc.)
• Eagerness to contribute

Preferred Qualifications:

• MSP Experience
• Exchange patch and service pack management
• Experience with NetApp Enterprise Storage
• Maintaining, patching and managing Citrix Applications Desktops
• Strong knowledge in design and implementation of Citrix Apps and Desktops from client to server including Netscaler and Access Gateway.
• Troubleshooting experience in enterprise level Citrix deployments
• Citrix Policy design and implementation
• Excellent written and verbal communication, problem solving and analytical skills
• Strong judgment, issues management, and problem analysis techniques
• Strong presentation, facilitation, time management, and prioritization skills
• Proven ability to work both independently and as a part of a team
• Demonstrated ability to balance priorities.