ServiceNow Associate-2

Essential Duties and Responsibilities:

• Configure and customize ServiceNow modules.
• Troubleshoot production and test issues, recommend corrective actions, and perform resolution.
• Managing development deliverables using an Agile Framework
• Support customers across various time zones.

• Qualifications:
  • Must have
    • 2 to 4 years of total IT experience
    • 1-2 years of ServiceNow Support and Development experience
    • BE/BTech degree in Computer Science, Information Systems or equivalent field
    • ServiceNow Certifications - CSA

• Knowledge, Skills and Abilities:
  • Must have
    • Experience with ServiceNow modules - ITSM
    • Experience with application support and development activities.
    • Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, Flows and ACLs.
    • Write code adhering to coding best practices.
    • Understanding or experience with technical aspects of ServiceNow such as JavaScript, XML, HTML, AngularJS, CSS
    • Ability to work in shifts or out of standard working hours.
    • Ability to work independently and as a team member.
  • Good to have
    • Experience with ServiceNow modules SPM, CMDB, ITOM, ITAM
    • Experience with resolving issues within SLA timelines
    • Experience with Upgrade and Cloning activities
    • Knowledge of Service Portal, UI Builder, Workspaces, Now Assist, Performance Analytics, Scoped applications,
    • Experience with working in a client-facing environment.

• Professional Requirements:
  • Strong written and oral communication skills including presentation skills.
  • Strong problem solving and troubleshooting skills.
  • Proven success in contributing to a team-oriented environment.
  • Organizational, multi-tasking, and time-management skills