IT Onboard & Offboard Analyst 1

The IT Onboard & Offboard Analyst is responsible for various duties within the IT Customer Ops. team. The Analyst is responsible for the daily management of IT onboarding & offboarding processes throughout the technical phases and disciplines for the organization.

• The primary function of the IT onboarding and Offboarding Analyst role includes organizing and overseeing processes throughout the various new hire pre-boarding, onboarding & offboarding cycles.
• Utilize the appropriate system tools, and databases (e. g. , SharePoint, surveys, etc. . ) to ensure effective information flow between HR, TA, and IT internal onboarding & offboarding support teams.
• Coordinate periodic daily and weekly reviews of business systems to ensure information is received timely, make recommendations, and escalate issues accordingly.
• Running various reports, data analysis, and coordinating remediation efforts as needed between various systems.
• Identify potential issues and communicate recommendations to users, internal teams, and IT management.

Provide Pre-boarding, Onboarding and Offboarding customer support coordination.

• Planning and executing the IT onboarding and offboarding processes end to end.
• Support issues in a timely manner as reported by users or internal teams (HR & IT) and help reach a resolution by liaising with internal IT/HR support teams and third parties.
• Support IT procurement activities throughout the new hire pre-boarding and service desk request process.
• Monitor shared Onboarding & Offboarding Outlook mailboxes as needed.
• Assist with equipment collection during employee separation . Create projects with our equipment depot vendor to coordinate laptop returns, data requests and Legal holds.
• Asset remediation and follow up with end-users on returning old laptops.
• Keep asset management system updated through various termination tasks and process termination tickets accordingly.

Manage and complete personal and regional project work as assigned

EDUCATION

• Bachelor s degree in information technology, Procurement, Accounting, Finance or related business concentration or equivalent experience.

TECHNICAL SKILLS

• Good understanding of Information Technology environment
• Excellent Microsoft Office/Excel skills (e. g. , Pivot tables, vlookups, formulas, etc. )

Special Requirements Specific to Job

• Effective organization, time management skills, and a strong understanding of deadlines and deliverables.
• Ability to manage multiple tasks and strong attention to detail.
• Ability to handle multiple tasks simultaneously
• Strong analytical skills and demonstrated problem solving skills
• Ability to work independently and as part of a team
• Demonstrate excellent interpersonal and communication skills
• High degree of professionalism

EXPERIENCE

• 1-3 years of experience in IT Procurement, IT Finance, Software Asset or IT Asset Management or like disciplines in a large-scale technology and data center environment

PREFERRED REQUIREMENTS

• Advanced Microsoft Office skills
• Proven track record of successfully onboarding customers
• Experience working with project life cycle and project management methodologies
• This position is immersed in highly complex customer interactions every day, so strong customer service and organizational skills are very important. High degree of professionalism
• Good understanding of business processes across most areas of business

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus. com/careers/india. html .

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus. com .