Managed IT Services, Senior Associate

Support and maintain large complex technology solutions across multiple diverse client environments including:

• Monitoring Solutions
• Security Solutions
• Backup Solutions
• Patching Solutions

• Adopt and learn new technologies
• Interface with the service desk and consulting teams to resolve client issues.
• Maintain client security standards and confidentiality of information
• As a Managed IT Back Office Engineer, you will receive mentoring from our experienced team and have access to a variety of technology and training.

You will be exposed to several aspects of our Technology Consulting Practices, including:

• Information Technology process, tools, and methodologies
• Security Solution architecture, design, and best practices
• Engaging with our internal teams and developing their solution knowledge

• 4 years of experience working in Information Technology Security Solutions
• Experience with Monitoring, Antivirus, Backup, and Patching Solutions
• Experience with Windows Server and Workstation Operating Systems
• Experience with Hyper V hosts and Hyper V manager for administration
• Fundamental understanding of Network and Domain operation
• Familiar with standard IT practices and policies

• Microsoft or Security+ Certification
• Bachelors degree (BA/BS) from an accredited 4-year school
• Experience with monitoring protocols, such as WMI and SNMP
• Experience with vulnerability remediation and feature updates

• Excellent written and verbal communication skills
• Able to quickly assess situations to pinpoint the scope/source of technical issues in a complex solution
• Must be able to manage individual workload
• Must be a strong team player